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VINTAGE CONSULTANCY

Senior Business Analyst

Company: VINTAGE CONSULTANCY

Location: East Delhi, NY

Posted on: February 13

Skills:
Agile Methodologies, Contact Centers Management, Brd, Salesforce CRM, Retail Banking, Request For Proposal (RFP),

Job Title: Business Analyst - Contact center SME

Experience: 10-15 Years

Location: Gurgaon, Haryana

Industry: Banking & Finance

Job Type: Full-Time/Permanent

  • Key Skills : Contact Center Management Brd RFP Salesforce CRM Salesforce CRM Business Analysis Crm Implementation Requirement Gathering CRM Management Banking Bfsi Retail Banking RFP issuance

Job Description

  • Must have retail banking experience in deploying contact center solutions.
  • Should have experience in Salesforce CRM/MS Dynamics 365/Any other CRM rollout for the contact center.
  • Strong proficiency in English, Client handling, and business skills.
  • Strong proficiency in English
  • Good PowerPoint skills
  • Stakeholder management
  • BRD writing
  • Requirement gathering
  • Should have banking experience in deploying contact center solution
  • Preferred experience of a person with skills in SalesForce or MS Dynamics 365 rollout for contact center
  • Preparing RFP documentation, including RFP scoring
  • RFP issuance
  • Vendor demo
  • Review and feedback on vendor RFP submission
  • RFP scoring
  • Vendor recommendations
  • Preferred techno-functional skills but strong proficiency in business skills.